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  • General


  • PCs & MACs


  • Smart TVs


  • Streaming devices


  • Tablets and Smartphones


  • CONSOLES


Rakuten TV Free

  • What is "Rakuten TV Free"?
  • How does Advertisement affect my Privacy?
  • Compatible devices with Rakuten TV Free

My account

  • I'm trying to watch a movie, but it keeps buffering and cutting out!
  • Purchase Lock
  • How can I change my password?
  • Rakuten TV Abroad
  • Setting: User Profile, Audio and Subtitles, Payment Methods, Transaction history, Privacy, Paired Devices
  • Change audio and subtitles options
See all 12 articles

Start using Rakuten TV

  • What internet bandwith do I need?
  • Contact Customer Support
  • How to log with an existent account on the website
  • Your logged in devices: what you should know for your security
  • Rakuten TV - Compatible devices
  • Imprint
See all 11 articles

Technical Features

  • 5.1 audio
  • Dolby Atmos and Dolby Vision
  • How to watch UHD/4k movies
  • Download and watch offline

Services & Promotions

  • Partial Payments with Rakuten Points
  • Rakuten Point
  • How do I redeem a movie rental or purchase voucher?

Live TV

  • Live TV

PC & Macs

  • Error message from PC
  • Technical requirements to use Rakuten TV on your Computer

How to manage Smart TV's app

  • Adjust your sound setting for the best sound
  • How to pair and unpair an account on a Smart TV
  • When I try to watch a movie, it doesn’t load but I can watch trailers fine...
  • Settings menu on your Smart TV
  • How to rent a movie using a voucher on your Smart TV
  • How to update the Payment Method in Smart TV

ANDROID TV App

  • How do I rent or buy a movie from Android TV?
  • How can I rent a movie using a voucher on my Android TV?
  • How do I search for Movies and TV shows on my Android TV?
  • Compatible Android TV devices

Samsung Smart TV

  • Compatible Samsung devices
  • How can I manually update the firmware version on my Samsung Smart TV?
  • How do I update the firmware version on my Samsung Smart TV?
  • How do I know what version of firmware is installed on my Samsung Smart TV?

LG Smart TV

  • How do I update the firmware version on my LG Smart TV?
  • LG compatible devices
  • The Rakuten TV icon doesn't appear on my LG Smart TV!

Philips Smart TV

  • Compatible Philips devices
  • How can I update the firmware version on my PHILIPS Smart TV?

Hisense Smart TV

  • How do I update the firmware version on my Hisense Smart TV
  • Compatible Hisense devices

Panasonic Smart TV

  • How do I update the firmware version on my Panasonic Smart TV?
  • Rakuten TV's Panasonic compatible devices - Nordic and Poland only

SONY Smart TVs (compatible with specific countries)

  • SONY Smart TVs (compatible with specific countries)

Vestel Smart TV

  • Compatible Vestel devices

Chromecast

  • I don't see the Chromecast button
  • How to use Rakuten TV with Chromecast
  • What is Chromecast and what is it for?
  • Chromecast configuration for Android and iOS

Our app for iOS: iPhone & iPad (not available in Albania, Iceland & Macedonia)

  • When I try to watch a movie on my iOS app I get a black screen with a loading icon
  • Pairing Rakuten TV account with your iPhone, iPad
  • How to open an account through iPad or iPhone
  • Can I watch movies on my TV via my iPad?
  • How I can rent movies to watch on my iPad?
  • Can I watch HD content from the Rakuten TV Player app for iPad?
See all 12 articles

Our app for Android Tablets and Smartphones

  • Purchases from Android
  • On my Android tablet I see the trailers but I can't see the movies
  • Create a user account on your Android device
  • How to link and unlink my Rakuten TV user account via Android tablet?
  • Rakuten TV over 3G/4G networks
  • Compatible Android devices

PlayStation 4

  • Rakuten TV on PlayStation 4


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