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  • PCs & MACs


  • Smart TVs


  • Streaming devices


  • Tablets and Smartphones


  • General


PC & Macs

  • Error message from PC
  • Watch movies on Safari: Install and enable Silverlight
  • Technical requirements to use Rakuten TV on your Computer

ANDROID TV App

  • How do I rent or buy a movie from Android TV?
  • How can I rent a movie using a voucher on my Android TV?
  • How do I search for Movies and TV shows on my Android TV?
  • Compatible Android TV devices

How to manage Smart TV's app

  • How to pair and unpair an account on a Smart TV
  • Adjust your sound setting for the best sound
  • When I try to watch a movie, it doesn’t load but I can watch trailers fine...
  • Settings menu on your Smart TV
  • How to rent a movie using a voucher on your Smart TV
  • How to update the Payment Method in the new Rakuten TV app

Samsung Smart TV

  • How do I know what version of firmware is installed on my Samsung Smart TV?
  • How do I update the firmware version on my Samsung Smart TV?
  • How can I manually update the firmware version on my Samsung Smart TV?
  • Compatible Samsung devices

LG Smart TV's

  • How do I update the firmware version on my LG Smart TV?
  • LG compatible devices
  • The Rakuten TV icon doesn't appear on my LG Smart TV!

Philips Smart TV

  • Compatible Philips devices
  • How can I update the firmware version on my PHILIPS Smart TV?

Hisense Smart TV

  • How do I update the firmware version on my Hisense Smart TV
  • Compatible Hisense devices

Panasonic Smart TV

  • How do I update the firmware version on my Panasonic Smart TV?
  • Rakuten TV's Panasonic compatible devices - Nordic and Poland only

Vestel Smart TV

  • Compatible Vestel devices

Chromecast

  • I don't see the Chromecast button
  • How to use Rakuten TV with Chromecast
  • What is Chromecast and what is it for?
  • Chromecast configuration for Android and iOS

Our app for iOS: iPhone & iPad (not available in Albania, Iceland & Macedonia)

  • Can I watch movies on my TV via my iPad?
  • How I can rent movies to watch on my iPad?
  • Can I watch HD content from the Rakuten TV Player app for iPad?
  • On my iPad, I see the trailers but I cannot watch movies
  • Simple actions that can solve iPad problems
  • How can I redeem a promotional rental voucher in my iPad ?
See all 11 articles

Our app for Android Tablets and Smartphones

  • Create a user account on your Android device
  • How to link and unlink my Rakuten TV user account via Android tablet?
  • Android App consumption only
  • Huawei Video - Nordic and Poland only
  • Rakuten TV over 3G/4G networks
  • How do I install the Rakuten TV App on my Android Tablet?
See all 7 articles

Rakuten TV Free

  • What is "Rakuten TV Free"?
  • How does Advertisement affect my Privacy?
  • Compatible devices with Rakuten TV Free

My account

  • How to edit your profile information
  • How to use my Paypal account on Rakuten TV
  • How to add or change your Payment Methods
  • Paired devices
  • How do I change my Parental Control Settings?
  • How to log with an existent account on the website
See all 7 articles

Start using Rakuten TV

  • Rakuten TV - Compatible devices
  • How to log with an existent account on the website
  • Your logged in devices: what you should know for your security
  • What internet bandwidth do I need?
  • First Steps at Rakuten TV
  • Ways to enjoy Rakuten TV
See all 10 articles

Use our app

  • Change audio and subtitles options
  • How it works the Wishlist
  • What is My Library?

Technical Features

  • 5.1 audio
  • Dolby Atmos and Dolby Vision
  • How to watch UHD/4k movies
  • Download and watch offline

Services & Promotions

  • Partial Payments with Rakuten Points
  • Rakuten Point
  • How do I redeem a movie rental or purchase voucher?

Channels

  • Live TV

About Us

  • Imprint


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