Help Center

In order to use Rakuten TV on your tablet or Android phone you’ll need to install Android version 4.2 or higher and have a screen that’s at least 4". Our app is available on Google Play. 

Additionally at Rakuten TV, we are aware of possible issues and playback issues with the following devices:

• Acer A1-810 mango
• ALCATEL ONE TOUCH 997D (Martell_GSM)
• apollo-h24
• Archos 80 Cobalt – A80CO
• Asus Memo Pad HD 7 ME173X
• BQ devices
• E-book reader H958
• Energy System devices
• Galaxy Core Safe (arubaslimss)
• HTC Desire C (golfu)
• Huawuei U9200 (hwu9200)
• Kindle tablets
• LG G2
• OrangeKiano Young II nuclear-kf012
• Samsung Galaxy Note 2
• Samsung Galaxy S3 (m0)
• Samsung Galaxy S4
• Samsung Galaxy Tab 8.9 GT-P7310
• Samsung GT-I9100P
• SMART-TV BOX NPG S-901AM
• Sony Ericsson LT18i
• Sony Ericsson LT22i
• Sony Ericsson Xperia neo V MT11i
• Sony Ericsson Xperia SP C5303
• VODAFONE SMART TAB 10 ZTE
• Xiaomi mi3 MI 3W (cancro)

 
Note: For security reasons playback is not compatible with devices that have root permissions.