It’s important that you keep your Samsung SmartTV firmware and software versions up-to-date...
How do I update my Samsung device?
To update your Samsung device, follow these easy steps:
1. Turn on your Samsung Smart TV - making sure that it is connected to the internet. In some cases it is recommended that you leave the device turned on for at least 5 minutes.
2. Using your remote control, go to the TV’s options menu by clicking the “MENU” button on your remote control. Use the down arrow on the remote to go to the “Support” tab (appears next to the question mark symbol “?”), and select the “Software Update” option.
3. Select the “Online” option.
As long as your Samsung device is connected to the internet, it will connect to the Samsung servers to look for an update. If there is an update available it will begin installing automatically.
I followed these steps but my Samsung SmartTV didn’t update!
If this is the case, it is probably because there was no update available. However, in some cases we have found that some Samsung devices are not capable of automatic updates, so it may not have detected a new firmware version to install.
In these cases, we recommend you visit the following webpage to learn how to manually update your Samsung device:
How can I manually update the firmware version on my Samsung Smart TV?
If - after following these instructions - the problem persists, don’t hesitate to contact us
Also, if it is useful, you can contact Samsung directly.