How to recover the password

If you are not able to log in, and you wish to recover your password, we will now explain how to get a new password by following this simple steps:

1- Go to our website.

Click on the option "Forgotten your password" as it shows on the screenshot below

2- You will be re-directed to this page. Once there, please add your email address again:

After introducing your email, you should receive a confirmation email with a link that will look like this:

Please, be aware that the link will expire within 30 minutes.

3-Please click this link and you will be re-directed to the following step:

4-Introduce your new password and afterwards you can go back to Rakuten TV and should be able to log in with your new password!