How to recover the password

If you are not able to log in, and you wish to recover your password, we will now explain how to get a new password by following this simple steps:

Click on the option "Forgotten your password" as it shows on the screenshot below

2. You will be re-directed to the following page. Once there, please add your email address again and the captcha code:

After introducing your email, you should receive a confirmation email with a link that will look like this:

Please, be aware that the link will expire within 30 minutes.

3. Click on the link or add the verification code and you will be re-directed to the following step:

4. Introduce your new password and afterwards you can go back to Rakuten TV and should be able to log in with your new password!

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