If you are not able to log in, and you wish to recover your password, we will now explain how to get a new password by following this simple steps:
1- Go to our website: https://rakuten.tv/sessions/sign_in
Click on the option "Forgotten your password" as it shows on the screenshot below
2 - You will be re-directed to the following page. Once there, please add your email address again and the captcha code:
After introducing your email, you should receive a confirmation email with a link that will look like this:
Please, be aware that the link will expire within 30 minutes.
3 - Click on the link or add the verification code and you will be re-directed to the following step:
4-Introduce your new password and afterwards you can go back to Rakuten TV and should be able to log in with your new password!