How to recover the password

If you are not able to log in, and you wish to recover your password, we will now explain how to get a new password by following this simple steps:

 

1- Go to our website: https://rakuten.tv/sessions/sign_in

 

Click on the option "Forgotten your password" as it shows on the screenshot below

 

mceclip0.png

 

2 - You will be re-directed to the following page. Once there, please add your email address again and the captcha code:

 

mceclip2.png

After introducing your email, you should receive a confirmation email with a link that will look like this:

 

mceclip5.png

 

Please, be aware that the link will expire within 30 minutes.

 

mceclip4.png

 

3 - Click on the link or add the verification code and you will be re-directed to the following step:

 

mceclip1.png

4-Introduce your new password and afterwards you can go back to Rakuten TV and should be able to log in with your new password!



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