If you notice any suspicious activity in your account, we strongly recommend logging out of all your devices and reset your password.
Unpair your device in "Settings":
Press the “unpair” icon, then you will be asked to confirm your identity by entering your password.
Reset your password
You can reset your password by going to our website using the following link: https://rakuten.tv/sessions/sign_in
Enter the email address associated with your account into the text box. A link to reset your password will be sent to that email address.
After doing so, you will receive a link in your email that you must follow and in the next step it will ask you to enter your new data:
After clicking on the link, enter your new password.
The new password can contain uppercase or lowercase letters and any numbers.