Help Center

If you notice any suspicious activity in your account, we strongly recommend logging out of all your devices and reset your password.

 

Paired devices

Unpair your device in "Settings":

 

Press the “unpair” icon, then you will be asked to confirm your identity by entering your password.

 

Reset your password

You can reset your password by going to our website using the following link:  https://rakuten.tv/sessions/sign_in

Enter the email address associated with your account into the text box.

 

A link to reset your password will be sent to that email address.

The link will look like this:

 

After clicking on the link, enter your new password.

The new password can contain uppercase or lowercase letters and any numbers.

For any queries please contact us directly on the following email address: support@rakuten.tv