Help Center
- When I try to watch a movie on my iOS app I get a black screen with a loading icon
- Pairing Rakuten TV account with your iPhone, iPad
- How to open an account through iPad or iPhone
- Can I watch movies on my TV via my iPad?
- How I can rent movies to watch on my iPad?
- Can I watch HD content from the Rakuten TV Player app for iPad?
- On my iPad, I see the trailers but I cannot watch movies
- How do I redeem a voucher on my iPhone?
- Can I watch films in HD from my iPhone or iPad?
- Can't watch a movie on your iPhone or iPad? Follow this troubleshooting
- I can watch movies, but audio does not work
- Compatible iPhone and iPad devices (not available in Albania, Iceland & Macedonia)